Forum Discussion
4 Replies
@domesticatediva7 Do these three computers all have the same antivirus software, and does disabling it (temporarily) help? As long as you don't do anything else at the same time, your computer should be safe.
If that's not the issue, do you use OneDrive or some other syncing service, and does it help to pause syncing? For OneDrive, click the cloud icon in the lower-right corner of the screen to see the option.
- domesticatediva72 years agoRising Novice
I have no 3rd party antivirus software on any of the computers so that wouldn’t be the issue. I do use one drive but it currently isn’t logged into any of them, could that be an issue???
@domesticatediva7 If you're not signed into OneDrive, that can't be the problem. Instead, pick one computer to work with (for now) and try playing in a clean user folder. Move the entire Sims 4 folder out of Documents > Electronic Arts and onto your desktop, and when you launch the game, a clean folder will spawn with no content. (Your saves and other content will be intact in the folder you moved but temporarily not read by the game.) Don't add anything to the new folder yet; just let me know whether you can get far enough to start a new save and play in live mode without issues.
If that doesn't help, let me know when and in what context you see the error. Please also run a dxdiag and attach it to a post.
https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/
- domesticatediva72 years agoRising Novice@puzzlezaddict Thank you! I will try that!