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beandip696969's avatar
beandip696969
Rising Newcomer
3 days ago

Game Force Closes on Boot up

Hello, I got on today to play some sims and there was an update from 9/22/2026 that I had to install, I play the game through steam. What the issue seems to be is that when i try to boot the game from steam, my screen goes white like its trying to boot it and about 5 seconds later it just closes and goes back to my desktop. Ive tried every common fix that I have seen online, and nothing is seeming to fix my issues. I tried unistalling/reinstalling the game and also the EA app and alot of little tweaks. Nothing works. Please Help me figure out this issue

cc or mods removed
crashing

1 Reply

  • puzzlezaddict's avatar
    puzzlezaddict
    Hero+
    3 days ago

    beandip696969​  Among the troubleshooting steps you tried, did you remove or rename the Sims 4 folder in Documents > Electronic Arts so the game could generate a new one?  If not, please try that now.  The point is to see whether the game works with none of your existing content.  This removes your saves and other user files, but doesn't delete them.  If, however, the folder copies instead of moving, or you get an error when trying to move it, stop here and let me know.

    Your dxdiag lists a pile of crashes of the graphics driver, so the next step would be a clean uninstall and reinstall of the driver, exactly as described here:

    https://crinrict.com/blog/2019/02/clean-re-install-of-graphics-drivers-with-display-driver-uninstaller-ddu.html

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