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NoraSims04's avatar
9 years ago
Solved

Why won't my sims 4 game load?

I'm getting really annoyed now!! Basically my sims wont load up, it gets onto the game and goes through everything then gets in to Sims 4, thing before you can play or create a new family. And just g...
  • EA_Mai's avatar
    EA_Mai
    9 years ago

    Hi @NoraSims04,

    Please, try the game without your mods/custom content. To do so, go to Documents/Electronic Arts/The Sims 4 and move the "Mods" folder to your desktop.

    Then open the game again and check if it works. If it does, it means at least one of your mods isn't compatible with the updated game and needs to be updated/removed. You will need to try until you find the faulty mod.

    If even without mods the game is still not working, then you can find instructions on how to perform a dxdiag here.

    Good luck!

    -Mai

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