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gamingoblin777's avatar
gamingoblin777
Seasoned Newcomer
5 months ago
Solved

Windows 11 PC keeps freezing :c

Hi, so I saved up and bought a powerful gaming pc about a year and a half ago just to play sims. It has a lot of RAM because I love mods and cc. The sad thing is that my pc will freeze randomly durin...
pc
    • puzzlezaddict's avatar
      puzzlezaddict
      Hero+
      5 months ago

      @gamingoblin777  There's nothing obvious in your dxdiag, so if you get a freeze with no mods or cc, please look for new errors in the Reliability Monitor.  Hit Windows key-R and enter "perfmon /rel" without quotes, and you'll see a chart of errors and updates with a column for each day.  Today is on the right.

      Look for an error that happened at exactly the time of your most recent Sims 4 play session, specifically with no mods or cc.  If you find one, double-click it to see more details, then copy that info and paste it into a reply here.  If you don't see a new error, check back in an hour or so—the Reliability Monitor doesn't always update right away.

      • gamingoblin777's avatar
        gamingoblin777
        Seasoned Newcomer
        5 months ago

        @puzzlezaddict So I did play more today but with all my mods, I'll make myself play tmrw without mods bc I wanna figure this out lol. Thank you for helping me, I really appreciate it. So, while saving the game, the whole game just crashed but my computer wasn't frozen-Sims 4 just exited out. Here is what I found: 

        Source
        The Sims™ 4

        Summary
        Stopped working

        Date
        ‎1/‎16/‎2025 9:45 PM

        Status
        Report sent

        Description
        Faulting Application Path: C:\Program Files (x86)\Steam\steamapps\common\The Sims 4\Game\Bin\TS4_x64.exe

        Problem signature
        Problem Event Name: BEX64
        Application Name: TS4_x64.exe
        Application Version: 1.112.481.1030
        Application Timestamp: 675a30ff
        Fault Module Name: StackHash_8066
        Fault Module Version: 0.0.0.0
        Fault Module Timestamp: 00000000
        Exception Offset: PCH_A8_FROM_ntdll+0x0000000000160274
        Exception Code: c0000005
        Exception Data: 0000000000000008
        OS Version: 10.0.26100.2.0.0.768.101
        Locale ID: 1033
        Additional Information 1: 8066
        Additional Information 2: 8066a104ba33e8705fc83a0c73ddca86
        Additional Information 3: 4300
        Additional Information 4: 4300bc53fe46aed5af0cedb5f021d904

        Extra information about the problem
        Bucket ID: f45a08262683a6719cb52ed445fc4421 (2068611093088715809)

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