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gamingoblin777's avatar
gamingoblin777
Seasoned Newcomer
2 months ago
Solved

Windows 11 PC keeps freezing :c

Hi, so I saved up and bought a powerful gaming pc about a year and a half ago just to play sims. It has a lot of RAM because I love mods and cc. The sad thing is that my pc will freeze randomly durin...
pc
puzzlezaddict's avatar
puzzlezaddict
Hero+
2 months ago

@gamingoblin777  There's nothing obvious in your dxdiag, so if you get a freeze with no mods or cc, please look for new errors in the Reliability Monitor.  Hit Windows key-R and enter "perfmon /rel" without quotes, and you'll see a chart of errors and updates with a column for each day.  Today is on the right.

Look for an error that happened at exactly the time of your most recent Sims 4 play session, specifically with no mods or cc.  If you find one, double-click it to see more details, then copy that info and paste it into a reply here.  If you don't see a new error, check back in an hour or so—the Reliability Monitor doesn't always update right away.

  • gamingoblin777's avatar
    gamingoblin777
    Seasoned Newcomer
    2 months ago

    @puzzlezaddict So I did play more today but with all my mods, I'll make myself play tmrw without mods bc I wanna figure this out lol. Thank you for helping me, I really appreciate it. So, while saving the game, the whole game just crashed but my computer wasn't frozen-Sims 4 just exited out. Here is what I found: 

    Source
    The Sims™ 4

    Summary
    Stopped working

    Date
    ‎1/‎16/‎2025 9:45 PM

    Status
    Report sent

    Description
    Faulting Application Path: C:\Program Files (x86)\Steam\steamapps\common\The Sims 4\Game\Bin\TS4_x64.exe

    Problem signature
    Problem Event Name: BEX64
    Application Name: TS4_x64.exe
    Application Version: 1.112.481.1030
    Application Timestamp: 675a30ff
    Fault Module Name: StackHash_8066
    Fault Module Version: 0.0.0.0
    Fault Module Timestamp: 00000000
    Exception Offset: PCH_A8_FROM_ntdll+0x0000000000160274
    Exception Code: c0000005
    Exception Data: 0000000000000008
    OS Version: 10.0.26100.2.0.0.768.101
    Locale ID: 1033
    Additional Information 1: 8066
    Additional Information 2: 8066a104ba33e8705fc83a0c73ddca86
    Additional Information 3: 4300
    Additional Information 4: 4300bc53fe46aed5af0cedb5f021d904

    Extra information about the problem
    Bucket ID: f45a08262683a6719cb52ed445fc4421 (2068611093088715809)

    • puzzlezaddict's avatar
      puzzlezaddict
      Hero+
      2 months ago

      @gamingoblin777  This looks more like the kind of error you might see with conflicting software.  It could still be mod-related, so please do test without your mods.  And if you have any files in ConfigOverride, please remove those too.

      If that doesn't help, and you use any Razer apps, uninstall them and test again.  You may be able to reinstall them without reintroducing the issue, but please do test without these apps present.

      • gamingoblin777's avatar
        gamingoblin777
        Seasoned Newcomer
        2 months ago

        @puzzlezaddict So I tested with no mods and cc for a while with no problems. And I removed any files from my ConfigOverride folder a few days ago. I couldn't find any razor apps on my computer either :/

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