@kemistrysimmer What antivirus do you use? If it's Avast, AVG, or Sophos, try changing the settings listed in this article:
https://crinrict.com/blog/2020/10/add-exceptions-to-anti-virus-programs.html
If you only have Windows Defender, click the link for Controlled Folder Access and follow the directions there.
If you use a different antivirus, try adding exceptions for TS4_x64.exe and Origin.exe. You may need to repair the game afterwards.
I just tried it and it didnt work. Thanks for trying to help. How do I add exceptions for the game and origin?
@kemistrysimmer If you have Avast, AVG, or Sophos, instructions for adding exceptions are in the post I linked. If you have a different antivirus, you'll need to look up instructions for it. Most programs have user guides on the publisher's website.
Please also let me know which antivirus, if any, you're using.
@kemistrysimmer This is definitely a problem on your end. The error message makes that clear, plus if it were an EA issue, you wouldn't be the only person reporting it right now. But if you'd like help from EA customer support, you can submit a request here:
https://help.ea.com/en/contact-us/
Depending on the category you choose and the time of day, you may see have different contact options, but live chat should always be available as long as you set your location (in the upper right corner of the browser window) to U.S. or U.K. Live chat is also free, unlike a phone call. I'd recommend starting the chat on your phone or another device that isn't the computer you play Sims 4 on: the support rep may ask you to restart your computer, which would end the chat if it were on that device.
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