When I go on to the Sims 4 I click on the family I want to play and select play. It then goes onto the loading page but after this it doesn't load the family, instead it loads a screen which asks me which town I want to play in. Why is this and how can I fix it?
Could you post a picture of the screen you're getting ?
Just upload to some third party site and post the link here
Did you then pick the family you want to play ? Does that not work ?
I think they're trying to say that it's stuck in an infinite loop..
Have you tried to create a copy of the save at the main menu and see if that save loads properly?
loading the family just loads the Map again ? see this link if it can help you
