Is anyone still having issues with this ?
The gallery is now back online and hopefully that should also solve this message
Hello,
Up until two days ago, I was able to access the gallery just fine. Now it just tries to connect but fails. Is there maintenance going on with the gallery? All of my games are legit and purchased through Origin. I always delete any caches between each game play.
Would appreciate any help on this.
SilverJan.
I am having the same problem. I tried reinstalling the game and there is nothing wrong with my firewall settings. When I click on the gallery it says I'm not connected and when I try to connect it just keeps timing out and giving me an error message.
I was able to sign into my gallery from the web but not my game. There may be maintenance going on but that hasn't taken more than a day before.
I am facing the same issue.
Launching of Sims4 is no problem, but when I clicked the Gallery big button on the first screen, the Gallery window comes up but it is not connected to the network. (and the numbers of items are zero).
If I click any tab, I am prompted by the dialog box asking to establish the connection, and if I click Connect, it fails. Even several tries, no chance.
I did the following things:
I checked the network activities by TS4_x64.exe by Resource Monitor. At the moment of clicking Connect in the Gallery, it is trying to connect to some address including this one.
login.ts4.eu.ea.com
And only the network access by the program to this address is showing zero for the seinding/receiving bytes.
I am not sure this is correct test approach though.
I suspect that this problem is related to the number of users in the Gallery. I can connect to the Gallery after a long wait, multiple attempts only between 4 am and 5 am European time when most players are already asleep. If I try to do this at another time, I have the same problem as you.
Is anyone still having issues with this ?
The gallery is now back online and hopefully that should also solve this message
Community Manager
