Adding old Medieval Game to Origin
Hi! I don't know if I can do this, but I bought Sims Medieval when it came out, but I never (I don't think) added it to my account. I have the game disk and box and code. I was trying to put it...
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I can only suggest that you keep trying to get support for your issues. It's hard to be patient sometimes, since many of the CS personnel speak as if they're on programmed robotic scripts of what to say; what not to say.
Keep on trying.
In my case, I always had copies of purchase receipt (even email MTAs/headers that have the names of the EA network machines), receipt number and dates, any associated emails with EA/Origin, case numbers if I'd complained before. Documented everything. I took screen shots of my Store Account screens, sent all to the case number account --- So I'd have quite the arsenal of proofs for TS3 games that Origin messed up on. Usually by the second time I did live chat (I always used live chat, not email, not phone), I'd get what I wanted, often coming through with my WIN, after connecting with another actual TS3 SIMMER who is also an employee. It's getting harder now to connect with an actual Simmer... but they are still out there... give it a try. And lucky as I got, I sometimes got 1000 sim points of credit for the Sim Store (TS3) for a legitimate mistake made by Origin particularly if the game involved came with 1000 sp. I'd get a repeat of the freebie again.
This just did not work for me on Medieval. The email copy that they should have had appeared to be missing on their end. Bad business security practices? Infuriating.
If anything, see if you can get TS2 Ultimate for your troubles, if you don't already have it.
Good luck!
Keep on trying.
In my case, I always had copies of purchase receipt (even email MTAs/headers that have the names of the EA network machines), receipt number and dates, any associated emails with EA/Origin, case numbers if I'd complained before. Documented everything. I took screen shots of my Store Account screens, sent all to the case number account --- So I'd have quite the arsenal of proofs for TS3 games that Origin messed up on. Usually by the second time I did live chat (I always used live chat, not email, not phone), I'd get what I wanted, often coming through with my WIN, after connecting with another actual TS3 SIMMER who is also an employee. It's getting harder now to connect with an actual Simmer... but they are still out there... give it a try. And lucky as I got, I sometimes got 1000 sim points of credit for the Sim Store (TS3) for a legitimate mistake made by Origin particularly if the game involved came with 1000 sp. I'd get a repeat of the freebie again.
This just did not work for me on Medieval. The email copy that they should have had appeared to be missing on their end. Bad business security practices? Infuriating.
If anything, see if you can get TS2 Ultimate for your troubles, if you don't already have it.
Good luck!
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