An empty

I'm not one to usually ask questions on forums as I try to dig as deep as I can to find my own answer but I'm stumped on this one. I recently was notified I should download EA Launcher as it's the new launching client for Windows rather than Origin, however every time I try to launch a game(The Sims Medieval) saved to my desktop or launch the EA app itself I get a small empty box with a red x. Any idea what the problem may be? My laptop is 64 bit operating on Windows 11.