I just bought TSM almost 2 weeks ago. It has never been able to launch. It keeps giving me the error "Failed to launch game- an error on our end caused the game to fail. Try again a little later". It has never launched.
I'm playing on Windows 11 pro, and all my drivers are up to date. I have more than enough ram, cpu etc for playing this game. I've read the forums and tried running from TSM.exe and got the same message.
Thank you for your assistance.
cwbethanyc What processor does your computer have? If it's a newer Intel model, you probably have the error covered in this thread:
The Sims Medieval not launching | EA Forums - 11111002
If not, please provide a dxdiag. Click Windows key-R, enter dxdiag in the run box, wait for the scan to finish, click "Save all information," and save the file to your desktop. From there, you can attach it to a reply using the paper clip (Attachment) icon included with the other formatting buttons.
I have a 14th gen and tried doing what the thread said to do. It didn't work, I got the same error. I'm attaching the dxdiag. Thank you for assisting me.
cwbethanyc The most recent error in your dxdiag is from the same error that the Alder Lake fix and workarounds should have addressed. Since the one you tried didn't work, you can try applying the Alder Lake patch, or using Process Lasso. Both are covered here:
Sims 3 won't open: Alder Lake (Intel 12th-gen) CPU | EA Forums - 8265525
You would of course apply the method of your choice to TSM.exe rather than TS3 or TS3W.
Your dxdiag also lists a large number of BlueScreens, and several different types. Are these happening as you're trying to play? The dxdiag doesn't have timestamps for the errors it lists, so I can't tell you how frequent they are. But if you want to know, click Windows key-R and enter perfmon /rel , and you'll see a chart of errors and updates with a column for each day. Click any column to view the day's errors below the chart, and right-click any error name and select "View technical details" to see more information.
These blue screens happen all the time during play. Sometimes they happen every few minutes like today, 3 times in less than half an hour. Sometimes I can go a couple days playing for several hours and nothing happens. It is more frequent after an update, be it Windows or Sims 4.
I opened the performance monitor but I'm not sure what the information means.
cwbethanyc The Reliability Monitor was just a way for you to see when the BlueScreens were happening, that is if you didn't already know. (Sometimes they happen during the shutdown sequence and people don't realize it.) But this isn't relevant to the Alder Lake issue.
Since your BSOD codes are all over the map, I'd suggest doing a repair install of Windows, followed by running Driver Verifier. The idea is to give yourself the cleanest install of Windows and essential drivers you can get without wiping the device and starting over. To be clear, this isn't actually a clean start, just as good as you'll get without losing data. Here's how to do a repair install:
https://www.elevenforum.com/t/repair-install-windows-11-with-an-in-place-upgrade.418/
You can download Driver Verifier (and find some relevant info) here:
https://learn.microsoft.com/en-us/windows-hardware/drivers/devtest/driver-verifier
Use the "automatically select all drivers" option, and restart the computer when you're done.
To be clear, this is for the general health of your computer, not for the Sims Medieval issue, which should be fixed by one of the Alder Lake workarounds.
Thank you for all your help. After trying to figure out what was causing so many BSOD & SIM game crashes I ended up replacing my computer 2 days ago and then using the "Alder Lake patch" today & TSM finally worked.
