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mate54's avatar
mate54
Hero+
3 years ago
Solved

[CURRENT ISSUE] - The Sims 2 Download Error in EA App

Hello everyone, If you have tried to download The Sims 2 Ultimate Collection from EA App and received an error when the download reached 14%, please click Me Too. Feel free to add any details abou...
  • EA_Cade's avatar
    EA_Cade
    2 years ago
    Hey all,

    We believe this issue has been resolved, if you're still seeing this now please let me know.

    Thanks!
EA_Cade's avatar
EA_Cade
Icon for Community Manager rankCommunity Manager
3 years ago

Hey all,

We've got this under investigation now, could you run an EA Error Report and paste the Report ID here as well please?

Those really help us out with our investigation.

loadedfaith's avatar
loadedfaith
3 years ago

779d42a5-4b00-4587-9aff-d64b36a8df38 is my Report ID, I am as well, having the same issue. I even got it when trying to "repair" the game since it wouldn't open correctly. It opened on a black screen with no way of clicking around.

  • EA_Cade's avatar
    EA_Cade
    Icon for Community Manager rankCommunity Manager
    2 years ago
    Hey all,

    We believe this issue has been resolved, if you're still seeing this now please let me know.

    Thanks!

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