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Anonymous's avatar
Anonymous
12 years ago
SolvedApproved

Customer Support: Direct contact

I need an actual email for customer support at EA. I've lost the serial code for my Sims game. The game has never been loaded onto this computer, so I can't find it through the computer's files. It has been suggusted that emailing someone directly in this situation is the best option I have. Every link I click on for contacting someone takes me back to the same webpage. Please, I need an email address!

  • Anonymous's avatar
    Anonymous
    12 years ago
    Approved

    There is no direct email address, info provided for you below:

     

     

    Common Questions & Issues: Email change, merge, compromised, codes, online pass, gamert...

     

     

    See above links, then if you still need assistance you'll need to contact Customer Support/Game Advisors. Here's How:

     

     

    1 Click on the following link: https://help.ea.com/contact-us
    2 Make sure you are logged in (top right corner)
    3 Click on the blue button "Contact a Game Advisor"
    4 Enter the name of your game or product (or "Origin" for account-related issues) and click "Find Solutions"
    5 Select the type of issue and the platform you play on, and click on "Find Solutions".
    6 Click on the blue button "I still need help" if the FAQ articles do not apply to your situation.
    7 Select a contact option. Note that you may get different contact options depending on your country.

     

    -------------------------------------------------------------。 ◕‿◕。------------------
    ✔ Please don't forget to resolve your question if this helps and Click XP if someone helped!

     

1 Reply

  • Anonymous's avatar
    Anonymous
    12 years ago
    Approved

    There is no direct email address, info provided for you below:

     

     

    Common Questions & Issues: Email change, merge, compromised, codes, online pass, gamert...

     

     

    See above links, then if you still need assistance you'll need to contact Customer Support/Game Advisors. Here's How:

     

     

    1 Click on the following link: https://help.ea.com/contact-us
    2 Make sure you are logged in (top right corner)
    3 Click on the blue button "Contact a Game Advisor"
    4 Enter the name of your game or product (or "Origin" for account-related issues) and click "Find Solutions"
    5 Select the type of issue and the platform you play on, and click on "Find Solutions".
    6 Click on the blue button "I still need help" if the FAQ articles do not apply to your situation.
    7 Select a contact option. Note that you may get different contact options depending on your country.

     

    -------------------------------------------------------------。 ◕‿◕。------------------
    ✔ Please don't forget to resolve your question if this helps and Click XP if someone helped!

     

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