Forum Discussion

4 years ago

Solved

Error message Invalid license reason code =missing dll (d3dx9_31:dll) eror 0x7E

I bought the Sims Medieval yesterday and downloaded it. Everytime I try to play it, I receive the error message:

Invalid license reason code =missing dll (d3dx9_31:dll) eror 0x7E

I have tried to locate the file, cant find it. Tried to redownload direct x, but gives me the error message:

a cabinet file necessary for installation cannot be trusted please verify the cryptographic services are enabled and the cabinet file certificate is valid

I checked, cryptographic services are enabled. Nvidia is up to date, and I have no updates on my computer. Please Help.

Dknulaw
4 years ago
@StevensGirl14 I just bought sims medieval too, and ran into this problem. The game needs a file from a microsoft program that probably isn't on your computer. https://www.microsoft.com/en-us/download/details.aspx?displayLang=en&id=35 here is a link to the program, and if you download that then you should be set. 🙂

5 Replies

Dknulaw
4 years ago
@StevensGirl14 I just bought sims medieval too, and ran into this problem. The game needs a file from a microsoft program that probably isn't on your computer. https://www.microsoft.com/en-us/download/details.aspx?displayLang=en&id=35 here is a link to the program, and if you download that then you should be set. 🙂
XCharmedSimmer2
3 years ago
thank you so much for this tip i did that and now it works if anyone has the issue of sims 3 not opening the launcher at all it will also fix that issue. So i cannot thank you enough
rls0512
Rising Rookie
2 years ago
The files that are missing is ".NET Framework 3.5 (includes .Net 2.0 and 3.0)". The link in the other replies no longer works. Hope this helps.
KaylaRose901
2 years ago
Lol this doesn't help, I have these and my game doesn't open.
jngxf65643q4
2 years ago
Watch this video and follow the instructions. It is an easy install fix that takes minutes!

https://www.youtube.com/watch?v=e9Y0DORU1Ec

If you don't want to watch the vid:

Open EA folder from This PC file C;

Open EA Games folder

Click on Sims Medieval folder
Open folder that says "redist"

Find DXSETUP, double click and run

Click finish.

Open your EA app and play your game!