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Please clear the EA App's cache again:
https://help.ea.com/en-us/help/faq/clear-cache-to-fix-problems-with-your-games/
Then restart your computer, and create a new folder into which you'll install Sims Medieval. The folder should be on the root level of the drive, e.g. C:\Games is fine, but not C:\Program Files\Games.
If you use a third-party antivirus, disable it before trying to install the game. As long as you don't do anything else at the same time, your computer should be safe.
If this doesn't help, let me know whether the drive you're using is internal or external, and if external, what format it has. You can see this in Disk Management; hit Windows key-X to see the option to open it.
Hello,
I have the same problem and none of the above tips help. The Sims 3 and The Sims 4 are downloaded without any major problems, but The Sims: Medieval is not, my playing hours and the last game have been reset to zero. Regular memory clearing does not help, including changing the installation folder. Can I ask for other alternative options for help?
Thank you in advance!
- puzzlezaddict7 months agoHero+
Senerateles Does your computer have multiple drives, and have you tried installing the game onto a different drive? Is the drive you've been using internal or external? And if you use a third-party antivirus, did you in fact disable it while creating the new folder and trying to install the game? I realize this might not sound like the safest practice, but as long as you're not doing anything else, your computer should be fine.
Please also let me know exactly what happens when you're trying to install Medieval, including a screenshot of any error message you get. There are a number of download issues that look similar but are not the same.
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