i cant chat with ea , they said we need to talk on phone

Hi @sugarbunny90,

Some issues can only be fixed by phone. Depending on your country, you might be able to request a call back or you can call us. You will find a detailed explanation on how to contact here.

If even after reading that post you have any question, don't hesitate to ask 🙂

-Mai

You have to week or two then the chat box should be there again.