I recently purchased MySims on Origins during a sale, and things went well in terms of download and installation. When I started up the game and entered character creation, I suddenly couldn't do any...
I'd try the game in windowed mode instead of fullscreen, as that might help with this problem. You should be able to uncheck the fullscreen mode option in the game settings.
Let us know if that helps, and welcome to Answers HQ! 🙂
-Mai
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