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captainsphinx's avatar
captainsphinx
11 months ago
Solved

need help with my key code

Hey,  i just found my old sims 2 cd and i want to install it on my EA app.  i have the key code but it's already been redeem in the past.  what can i do ? 
  • EA_Poppy's avatar
    EA_Poppy
    11 months ago

    Hey @captainsphinx,

    This would mean that you already redeemed the game code on a different EA account in the past.

    Do you remember having used a different EA account back then? If yes, try logging in with those login details and the game would in the library there.

    Otherwise, you would need to get in touch with EA support for further help here:

    https://help.ea.com/en/help-home/

    -Poppy

EA_Poppy's avatar
EA_Poppy
Icon for Community Manager rankCommunity Manager
11 months ago

Hey @captainsphinx,

This would mean that you already redeemed the game code on a different EA account in the past.

Do you remember having used a different EA account back then? If yes, try logging in with those login details and the game would in the library there.

Otherwise, you would need to get in touch with EA support for further help here:

https://help.ea.com/en/help-home/

-Poppy

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