@EA_Kristi, I am in the same boat as the @damequetedoy and I have been trying to contact an EA Game Advisor for almost a week now, with the live chat box open for hours at a time, with no resolution yet. I have not had any agent available to assist with this issue. What would you recommend, because I would imagine that someone should be available within a 4-5 hour time frame over the past four or five days, but there is no end in sight yet.
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