Re: Sims Medieval won't launch on Windows 10

I, too, have a problem getting past the launch screen for Sims Medieval.  I installed the game from disc on my new PC (Windows 10).  When I tried to enter my code through the Origin page, it gave me an error and said I'd have to do it at the Sims 3 site, which makes no sense.  I'm currently waiting for an EA chat person to come online with me and iron this out, but I welcome any advice.

Hi @Tollus,

Were you able to redeem your code with the adviser's help? If so, try to install the game through Origin, that should help 😉

Good luck,

Mai

Has anyone come to a conclusion about this problem yet? I have Windows 10, and haven't played Sims Medieval since getting this laptop, and I was wondering if there was, in fact, a way to play the game on here, or else I'll have to sell the game. I have the disk, and find it wasteful to have to buy a new digital copy (I didn't see anywhere on Origin where you can register your own codes from purchased copies so as to not have to repurchase). 

Hi @AmberLWilton,

Do you have the code that came with your disc? If so, as long as the code you have hasn't been registered already, you can redeem it in Origin to get a digital copy, no need to purchase the game again 🙂

Go to your Game Library in Origin and click on the top right corner where it says 'Add a game' > 'Redeem product code'.

Once redeemed, the game will appear in your Game Library, ready to download and install!

Good luck with your Kingdom!

-Mai

This does not work for me (I'm having this problem too but I can't even see the game playing in the background).
It say that I have to do that on the sims 3 site but that does nothing

Hi @madde0515,

If you are having issues to redeem your code, both in Origin and https://www.thesims3.com/registeragame.html , then please, contact one of our advisers through EA Help. They will ask for your code and try to find out what's going wrong. 🙂

You will find a detailed explanation on how to contact them if you need it here.

If you have any question, don't hesitate to ask 🙂

Welcome to Answers HQ!

-Mai

I had the same thing with the sims medieval i couldn't put on my laptop. so i connected the ea and told them about my sims medieval that wouldn't dowload or upload at all and they help me fix it.  

This is what you do. You get your old pc out of the garage...the one that smokes when you turn it on?  Put the game on that one.

So basically, you're telling me that I have to risk burning my house down to be able to play this game on Win10? No thanks, I'll just uninstall P&N since the Medieval base worked just fine on its own, even though I liked having the P&N quests and whatnot available for use.

I just contacted EA support by Chat, and must say that I was EXTREMELY impressed with the response I got.  I was having issues redeeming my code, and the agentI was chatting to sorted it out in about 30 seconds.  I can now install the game from Origin instead of from the DVD.

Very impressed!

So I did as you suggested and went to The Sims 3 site to type in my code there. The thing is that the code I have needs five spaces to be typed in. On the website, I was only given four. Is there any other way to enter the code? I couldn't find the normal Sims Medival on the origins launcher. Only the Expanded version which I don't want to buy since I already have the game on a disc. When I entered the code on Origins, it told me to go to the Sims 3 website but it didn't work there either.

What should I do?

@Sjobern , try contacting EA Help Support. They should be able to help you get the correct code to allow the game to run for you. 

sims medieval is not on origin

@covfefetrucking, did you try manually searching for it in your library? You should also try clearing the Origin cache and see if it reappears.It is still available on Origin as far as I can tell.

@covfefetrucking , you should be able to register your CD/DVD codes on Origin and play the game from there. I know they added the game to Origin. Can you try that?

@Sjobern I had the exact same issue as you. If you're still interested in getting this to work, I have just been chatting with a helpful guy at EA's Help Support called Sumit. All he needed was my email, my code and the name of the game. He created a temporary password to log into my Origin account and after a little while he returned - the game was now added to my library 🙂

@Sjobern , yes, calling EA Customer Support should help. You will need to provide proof of your ownership of the game (like taking a picture of the disk and CD code) and emailing it to the address the Customer Support representative gives you. They should be able to add the game to your Origin account from there.

sorry to necro but just to add as this is 5 months later, i just called them and EA support will no longer register or provide digital copies of the game as it has been entirely sunset, and linking the codes doesn't even work on their end anymore. all they could suggest was to run it in compatability mode so for any future people looking at this thread, that's the only option.

@fhiew9 , to my knowledge they have not sunset Sims Medieval as it is still available to purchase on Origin. Sims 2 Ultimate Collection was sunset in 2018. I know folks have been having issues redeeming their Sims Medieval codes and I'm afraid only EA Customer Service can help with this issue.