Re: the sims2 for Intel HD Graphics 520

Hi @idinen646,

You should check you have the latest Windows 10 compatible drivers for your graphics card installed. If you are not sure, then yes, I would need your dxdiag 😉 You could also try to make sure DirectX is installed correctly by reinstalling it.

If that doesn't help, are you trying to install The Sims 2 through Origin or a DVD?

-Mai

Hi @EA_Mai!

I reinstalled that DirectX but I still got that same error.

I installed the game from PC cd-rom.

What do you want to know from that dxdiag (mine is in finnish)?

It says that I have directX 12.

I attach print screens from my dxdiag here anyway.

Thanks @idinen646. I wanted to check mainly the version of Windows and the date of your graphics drivers.

As you installed your game using your CD, I recommend you to get in contact with one of our advisers through EA Help. They might be able to turn your physical copy of the game into digital, which could help fix this issue 🙂

You will find a detailed explanation on how to contact them if you need it here.

If you have any question, don't hesitate to ask 🙂

-Mai

Hi @EA_Mai!

I chatted with EA support. I downloaded that game from origin (support gave me that game).

I tried to start that digital version with compatibility mode (and I had clean booted my computer before that) 

but I still got that same error. Is there anything else I could try?

Thank you!

Hi @idinen646,

Could you try to update your graphics card drivers? You can find instructions on how to uninstall the current version here. Once done, you should download and install the most recent version available here: https://downloadcenter.intel.com/download/26563/Intel-Graphics-Driver-for-Windows-15-45-?product=88355

Let us know if that helps 🙂

-Mai