Sims 1 crash on launch, post Feb 6 update
This thread is for Sims 1 crashing on launch after the February 6 patch. If you're affected, please provide the a dxdiag, a vulkaninfo report, and an EA App error report ID. Please also post a screenshot of any error message you see, or note that you don't see an error. See below.
For the dxdiag, click Windows key-R, enter dxdiag in the run box, wait for the scan to finish, click "Save all information," and save the file to your desktop. From there, you can attach it to a reply using the paper clip (Attachment) icon included with the other formatting buttons.
For the vulkaninfo, click Windows key-R, enter vulkaninfo in the run box, and wait for the scan to finish (the scroll bar should stop moving). Click anywhere in the window and click ctrl-A to highlight all the text. Click ctrl-C to copy. Open Notepad and ctrl-V to paste. Save the file as vulkaninfo [your username] , upload it to a third-party filesharing site, and send a private message to EA_Solaire with the link.
If you have a gmail account, you have Google Drive too and some free storage. Otherwise, Dropbox and Pastebin are good options.
Here's how to create an EA App error report:
https://help.ea.com/en/help/ea/ea-app/run-ea-error-report/
Please post the report ID in this thread along with your dxdiag.
For the error message, if you have one, you can use Windows key-shift-S to take a screenshot. Attach it to your reply using the camera (Insert Media) icon included with the other formatting buttons.