Just bought the birthday bundle to get both the original Sims and Sims 2. I started playing the original Sims and only got maybe an hour in before the game crashed. Booted it up again and had the same issue. My computer is on Windows 11. The first time it crashed while I was creating a family. The second time was while I was in buy mode.
vitreallis Do you restart your computer after each crash? If not, does that help?
If not, please open Documents > EA Games and move or rename the Sims Club folder, then try again to play. This will remove your existing saves, but not delete them. It's a useful test, and you can restore that content later.
I did restart my computer after the first crash. Didn't seem to help. I removed the Sims Club folder from Documents > EA Games and moved it to just my desktop instead, but that didn't help either.
vitreallis Try playing with your computer offline. You can sign into the EA App and put it in offline mode, then disable wifi and/or disconnect your ethernet cable before pressing Play.
If that doesn't help, please provide a dxdiag. Click Windows key-R, enter dxdiag in the run box, wait for the scan to finish, click "Save all information," and save the file to your desktop. From there, you can attach it to a reply using the paper clip (Attachment) icon included with the other formatting buttons.
Went completely offline and still crashed. Took less than 30 mins.
dxdiag attached
vitreallis The one Sims 1 error in your dxdiag is pretty generic, unfortunately, just a warning about a potential memory leak. I don't know that that was even the reason for the crash. So there isn't much to go on here. It's worth trying a clean boot though:
The one service to leave enabled is the EABackgroundService, which the EA App needs in order to run. Disable the rest as described.
When you reboot your computer, go through the Task Manager's background processes list shutting down any service that doesn't absolutely need to be running, for example anything from MSI Afterburner to RGB software might still be enabled. If you accidentally kill a critical process and it doesn't restart on its own, just reboot your computer again.
Don't open anything other than Sims and the EA App while testing, not even a browser window.
If this helps, you can selectively reenable services until you find the culprit, then either leave that disabled or (if it belongs to an app you want to keep using) let me know what it is so we can try to fix the underlying issue.
If this doesn't help either, please look for new errors in the Reliability Monitor. Hit Windows key-R and enter "perfmon /rel" without quotes, and you'll see a chart of errors and updates with a column for each day. Today is on the right.
Look for an error that happened at exactly the time of your most recent Sims 1 crash. If you find one, double-click it to see more details, then copy that info and paste it into a reply here. If you don't see a new error, check back in an hour or so—the Reliability Monitor doesn't always update right away.
Same thing for me on Windows 10. Sent one EA staff my vulkaninfo. I've tried rebooting, repairing, reinstalling. I've tried pointing it at my intel card and then my Nvidia card. I tried compatibility from Windows 98 all the way to Windows 8 with and without the -w after the target link. I've tried running as an Administrator. I checked to make sure OneDrive wasn't tied to My Documents. The transaction was complete and Sims 2 runs fine.
Edit to say: I've also tried offline mode too. I even went into Windows graphics and checked/unchecked hardware-accelerated GPU scheduling.
Willowana Is Sims 1 not launching at all, or is it running for a while and then crashing? If the latter, have you noticed any patterns to the crashes? For example, a couple of players said they only have issues when playing with Makin' Magic-related lots.
I'd like to see a dxdiag from you as well, that is if your game launches at all.
Game does not launch. I see it try to launch. The icon flashes on the taskbar very quickly before shutting down and the EA app pops back up. I've also tried to launch via the game files and bypass the EA launcher as best as I could. DxDiag attached.
My sims 1 keeps crashing. Can’t play for longer that 15 minutes before it crashes. Have to save my game every 5 seconds! Not cool
