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Anonymous's avatar
Anonymous
9 years ago
Solved

sims 2 digital download with code?

Hello,

I have purchased 4 copies of Sims 2 over the years plus all the expansion packs.
I have most of the codes. But, I am trying to install it on my old computer with Windows XP which only reads the CD discs not the DVD-cd discs.
No problem I have an original copy on CD except it won't get past 19% as it's not reading a file properly.

I have heard tale of someone being able to enter the product code and being able to just digitally download it.
But, when I went to origin.com they said nope. Gotta go to EA. I can't find anywhere to enter a code on the EA site.

So is this digital download thing a myth?

Thanks for any and all help
Denise

  • EA_David's avatar
    EA_David
    9 years ago

    @onemoredenise Hi, The Sims 2 precedes out digital system, so the codes aren't recognised. 

    If you reach out to support they should be able to convert your disc copy of the game to a digital version, you should hopefully have no further issues. 

    http://help.ea.com/en/article/contact-ea-help/


    If you're not in the US, be sure to click the flag icon in the top right of the page to change the region.

    Thanks.

6 Replies

  • EA_David's avatar
    EA_David
    Icon for Community Admin rankCommunity Admin
    9 years ago

    @onemoredenise Hi, The Sims 2 precedes out digital system, so the codes aren't recognised. 

    If you reach out to support they should be able to convert your disc copy of the game to a digital version, you should hopefully have no further issues. 

    http://help.ea.com/en/article/contact-ea-help/


    If you're not in the US, be sure to click the flag icon in the top right of the page to change the region.

    Thanks.

  • Tremayne4260's avatar
    Tremayne4260
    Hero
    5 years ago

    @T_Michellyyyy , if you look at the date of the original post, it was 4 years ago. Digital code support for Sims 2 Ultimate Collection ended October 2018 and the game is no longer available for purchase or for free by using your original CD codes on Origin. If you have an external disk drive and the original disks, the game will run on Windows 10. If you play on a Mac, the Apple App Store has the Sims 2 Super Collection which includes all of the Sims 2 EPs and SPs that were ported to the Mac OS.

    EA is very aware of the Sims Community wanting to have the game remastered to run on newer computers, but they made the decision to focus their time and resources on other projects. 

    I'm sorry you missed the original giveaway prior to October 2018.

  • DonroaAkashu's avatar
    DonroaAkashu
    Seasoned Ace
    5 years ago

    @Tremayne4260  I'm sorry for asking this, but I have wondered about this for a long time.

    How do you know they are aware? Do you have some sort of off-forum communication with the ones responsible for The Sims 2? 

    Thank you.

  • Tremayne4260's avatar
    Tremayne4260
    Hero
    5 years ago

    @DonroaAkashu , I have passed on this information, but there are responses back from EA Community Managers in other similar threads that say something similar. it is up to EA/Maxis to do what they wish with the information.

    Also, I was very active on the Official Forums as a helper for Sims 3 & 4 in the Mac section before the move here to AHQ and saw hundreds of threads/responses in the similar section there devoted to Older Sims titles asking for EA to remaster the game. Same here there are hundreds of threads asking the same or similar questions. 

  • EA_Cade's avatar
    EA_Cade
    Icon for Community Manager rankCommunity Manager
    5 years ago
    @DonroaAkashu wrote:

    @Tremayne4260  I'm sorry for asking this, but I have wondered about this for a long time.

    How do you know they are aware? Do you have some sort of off-forum communication with the ones responsible for The Sims 2? 

    Thank you.

    Hi @DonroaAkashu,

    As a thanks for their engagement and to better help provide solutions, Champions and Heroes do have access to communication with Answers HQ community teams so issues can be escalated faster, we do use Slack to facilitate this but Heroes and Champions are not and have never been considered EA employees. 

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