Sims 2 ultimate collection : won't start

I'm having the same problem. I've tried opening it through origin, the file location, & the shortcut but all I get is a blue loading circle then nothing happens. I'm using windows 7 btw

@Deborah_H_45 @LaurVHalt 

Could you post this info: 

1. Click on Start and then type the following into the search prompt at the bottom: perfmon /rel
2. Press Enter to proceed.
3. A window will open and in there you can click on the red circles with a white X.
4. After clicking the X, the info on the bottom will update. Choose the Sims 3 Critical Event one and right click on it and choose "View Technical Details"
5. Now on the next window, choose Copy to clipboard at the very bottom and post this into a reply to us here.

Source
The Sims 2 EP9

Summary
Stopped working

Date
‎7/‎26/‎2014 10:24 AM

Status
Report sent

Description
Faulting Application Path: C:\Program Files (x86)\Origin Games\The Sims 2 Ultimate Collection\Fun with Pets\SP9\TSBin\Sims2EP9.exe

Problem signature
Problem Event Name: APPCRASH
Application Name: Sims2EP9.exe
Application Version: 1.17.0.66
Application Timestamp: 00000000
Fault Module Name: PAUL.DLL
Fault Module Version: 4.1.1.20
Fault Module Timestamp: 4c9bc521
Exception Code: c0000094
Exception Offset: 0001bd7b
OS Version: 6.3.9600.2.0.0.768.101
Locale ID: 1033
Additional Information 1: 4b2c
Additional Information 2: 4b2cda73e3e85bf8039247a64e4f065d
Additional Information 3: 8356
Additional Information 4: 835608f7c75e0f26482f830bade0df71

Extra information about the problem
Bucket ID: c7def9f87da436c488593216e0dc6c99 (73393665615)

get rid of Paul.dll (it is'nt required to play the game), then try again. Might work?

If you get paul.dll error, please read/post here: http://answers.ea.com/t5/The-Sims-2/Info-Request-Sims-2-does-not-start-at-all-Please-read-first-post/td-p/3204715/

Faulting application name: Sims2EP9.exe, version: 1.17.0.66, time stamp: 0x48f12b6f
Faulting module name: Sims2EP9.exe, version: 1.17.0.66, time stamp: 0x48f12b6f
Exception code: 0xc000041d
Fault offset: 0x001b5579
Faulting process id: 0x1268
Faulting application start time: 0x01cfa914fc832a2e
Faulting application path: C:\Program Files (x86)\Origin Games\The Sims 2 Ultimate Collection\Fun with Pets\SP9\TSBin\Sims2EP9.exe
Faulting module path: C:\Program Files (x86)\Origin Games\The Sims 2 Ultimate Collection\Fun with Pets\SP9\TSBin\Sims2EP9.exe
Report Id: e407640b-1508-11e4-8271-94de80368aa3
Faulting package full name: 
Faulting package-relative application ID: 

 w8.1 x64

As I understand from another post you made, @thecenk yours crashes, right ?

yes it always crash in same time

error message

w8.1 x64

AV: 360 total security

Could you post your Computer's DxDiag?

To gather a DxDiag on your computer, please follow the steps here: http://answers.ea.com/t5/The-Sims-3/HOW-TO-DxDiag-for-Sims-3-PC-Only/td-p/1049584/

http://pastebin.com/wrjV9JbJ