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Thomas2419's avatar
11 years ago

Sims 2 Ultimate Collection will not work

It says "The game needs access to the internet in order to verify ownership of this game. Please ensure that your computer is online and try again."

Clearly I have internet as I'm making this question but is there any way to get this to work? I'm on a windows 8 computer and this game works on windows 7 and again this is not normal Sims 2 this is the ultimate collection. I don't know if i'd work but if all else fails the game could be taken from my account and then refunded so i can buy it again and see if it works, because I've already downloaded this game on a different computer that i no longer use that was 7 and that's the computer i originally had it on and as far as i know it always worked on that one but not on this one i was wondering if you can't have two same games downloaded on different computers.

9 Replies

  • EA_David's avatar
    EA_David
    Icon for Community Admin rankCommunity Admin
    11 years ago

    @Thomas2419 You can absolutely install it on 2 different machines. I assume you're using the Origin version?

    It sounds like your w8 machine's Origin or game might be blocked from proper access to the internet. Do you have UAC notifications enabled? Have you tried running as admin?

    Thanks. 

  • Anonymous's avatar
    Anonymous
    11 years ago

    I indeed have tried running as admin but how exactly do i enable UAC notifications? never mind i found out how to but should i enable it or turn it off?

  • EA_David's avatar
    EA_David
    Icon for Community Admin rankCommunity Admin
    11 years ago

    @Thomass2419

    Hey, notifications should be turned to Always Notify. We don't want a situation where Origin needs permissions to write data locally but is blocked by the UAC. 

  • Anonymous's avatar
    Anonymous
    11 years ago

    So i turned UAC on and it didn't work it just said "The game needs access to the internet in order to verify ownership of this game. Please ensure that your computer is online and try again." Seems that's all it wants to say  I've even just started doing anything to get it to work by taking all dlc files out trying to play then putting them back in. Nothing has worked.

    So i forgot to add i don't know if this matters but i have two accounts the other account on this same computer i have Sim City 2000 Special edition and it also doesn't work and says "We are unable to connect to EA servers to activate SimCity2000TM Special Edition on this computer using you account. Please try again later."

  • EA_David's avatar
    EA_David
    Icon for Community Admin rankCommunity Admin
    11 years ago

    It sounds like something local is blocking your access. UAC is a frequent culprit, but it's not always it.

    Please check your anti-virus and firewall programs, to ensure that they're not blocking Origin or any of the games. 

  • Anonymous's avatar
    Anonymous
    11 years ago

    Any Specific ip and or port Origin uses that i should check if it's blocked because I'm using Norton Internet Security on my computer and am wondering if that's blocking the port for origin.

  • Anonymous's avatar
    Anonymous
    11 years ago

    Any fix would be nice It's my birthday and I'm up for anyway at all for fixing this game though if i can I'm probably just gonna buy sims 3 but having both would be great so i can decide which I like better.

  • Anonymous's avatar
    Anonymous
    11 years ago

    After giving up i try again once and it works :eahigh_file:

  • EA_David's avatar
    EA_David
    Icon for Community Admin rankCommunity Admin
    11 years ago

    Sorry for not responding sooner, I've been out of the office. Thanks for updating. Would you have any idea what might have changed on your end that might have helped?

    Thanks. 

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