I had The Sims Medieval and Pirates and Nobles DLC on my Origin account, and recently came back to find it's become "EA App" and the game is missing from my library. Trying to re-enter my CD keys in EA App refers me to the Sims 3 store page, but my keys are 20 characters long originally from Steam, not 16 characters for the form on the Sims 3 redemption page. It's ridiculous that I can't directly contact customer support lmao
Community ManagerHey there 2954cc2560d545bc
If your game library isn't showing your games in the EA app, then most likely you're logging into the EA app with the wrong login details. You need to login to the app with the same details that you originally purchased or redeemed your content on, and you'll see everything available in your library to download and access again.
Please also check your Order History in the EA app- if your Order History is showing as blank and you're not seeing any previous purchases you've made here, this is another way to verify that you're currently logging into the app with the incorrect login details.
If you need further help locating the correct login details, that's something live support can help with- you can reach out to live support by submitting a help request here: https://help.ea.com/help/faq/using-ea-help.
Adding that this page https://www.thesims3.com/registeragame.html does have 20 character entry form, but of course it says my key is invalid (obviously! because it was already redeemed to my account years ago).
