sims medieval save
"a serious error has occurred while loading 'save.tsm" it is strongly recommended that you restart the application"
I keep getting this error on my Sims Medieval games! I'm really annoyed, I've just bought this game for the second time because I lost my last Origin account and couldn't get it back, repurchased the game and now I can hardly play! I get either Error Code 16 when trying to save or when I "save as" under a new name each time then I can't load it back. Origin is useless and won't give me a contact email just tells me to post in here. Since buying the game again only 2 days ago, I've restarted twice because I couldn't load my saves! I've now put a decent amount of hours into this one and I don't want to restart again.
Has anyone got a fix for this that actually works? Or does anyone know how to get Origin to refund the purchase? No point having spent money on a game which doesn't even work! I'd rather fix it and play it because I really like the game but I'm not going to start from the start each time, I purchased the whole game, not just the first couple of quests.
Please help ☹️