sims medieval
my game wont let me play for more than 1 hour and 30 mins but my account states I've played a total of 6 hours that is just me trying to play I've uninstalled reinstalled, I've repaired, restarted my computer and I've gone as far as uninstalling my sims 4 and I've even tried deleting any saves and starting over and I get the same results an error code and I've been told that it means I don't have enough space which is not true or I wouldn't be able to play my sims 4 I have all the expansions except 1. I've since uninstalled it since November 29 2024 and I decided to reinstall it and give it another go now it wont load the game at all and I don't even get the error code so I couldn't tell you what it was I've chatted with Ea support and I feel like I just get the run around it hasn't been fixed in almost 3 months I've even tried to ask if they could delete it and send me like a new purchase through the app in case of a purchase glitch in the software I don't know what else to do this is my computer specs maybe someone can make sense of this and actually help me
Device name LAPTOP-39FDA4RF
Processor 12th Gen Intel(R) Core(TM) i7-12650H 2.30 GHz
Installed RAM 16.0 GB (15.6 GB usable)
Device ID deleted for my safety
Product ID deleted for my safety
System type 64-bit operating system, x64-based processor
Pen and touch No pen or touch input is available for this display
Edition Windows 11 Home
Version 24H2
Installed on 10/22/2024
OS build 26100.3194
Experience Windows Feature Experience Pack 1000.26100.48.0
