when it freezes it says 'sims 2: fun with pets collection' in which i downloaded sims 2 ultimate collection. i tried check for updates but it didn't work. i have windows 8.1.
i have the same problem than all of you (i have Win8.1), i decided to check the program files and i think that the base game is not installed, apparently the I-LOVE-THE-SIMS key only installs the expansions, i'm not sure if i'm right, but this could explain why when it freezes on the start screen it says "The Sims 2: Fun with pets collection" instead of "The Sims 2: complete collection"
