Guys, good news they fixed the issue and The Sims 2 Ultimate Collection shows up on the EA App to download & install now if you own it. What a relief.
Product: The EA app
Platform:PC
Error Report ID (learn how to create an Error Report ID in the sticky post)
Which client functionality are you experiencing this bug with? Other (Please Describe)
Please describe On Origin but not on EA App
When did this happen? (dd.mm.yy hh:mm) 06/10/22
Summarize your bug The Sims 2 Ultimate Collection not on EA App library but I have it in my Origin app library. Game does not run with EA app installed.
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? I'm not sure how you can replicate the bug, it looks like The Sims 2 Ultimate Collection did not transfer over to the EA app.
What happens when the bug occurs? The game does not launch and the EA app then displays a pop up saying there is an issue with the EA app.
What do you expect to see? I expect to see The Sims 2 Ultimate Collection added to my library as I have it on Origin and it looks like it did not transfer over yet.
I have The Sims 2 Ultimate Collection on Origin, however when I downloaded the EA App yesterday my game was replaced with The Sims 2 Deluxe and it does not work. When I try to play the game the EA app says there is an issue on EA's end and to try again later. When I uninstalled the EA app and redownloaded the Origin app, the game was there and loaded correctly. If there are plans to replace the Origin app with the EA app I'm hoping this is resolved soon...
Hi! This is my first time posting here and I’m on my phone so I apologize if this is ugly or incorrect, but I wanted to say that I too was having this issue, but I fixed it by uninstalling the sims 2 completely from my computer and then reinstalling it through the new EA app. Everything has worked fine since! I hope this helps someone!
