EA Staff (Retired)Hey there, @izzybarrett.
Could you give some of the suggestions in this thread a try? If that doesn't work, please supply some more information about your computer, and we'll take a look.
Here's some information on how to get a DxDiag, which you can attach to your post: https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information
Arrenai 🐱
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I'm also running into these issues - it was working fine a couple of days ago and now it crashes out suddenly. Sometimes I'll manage to play for an hour before it crashes, yesterday the family I had been playing couldn't manage to get through more than about 5 minutes. Did a reinstall and reboot, lost progress, same problem.
Ran it in compatibility mode and it seemed to be fixed but an hour later it crashed again. It seems to be completely random.
At my wits end. It had been working perfectly until just a few days ago.
EA Staff (Retired)Sul sul, @Hilarious30.
Thanks for the dxdiag, it's quite helpful! The top error in the Diagnostics section is a PCA2 error, which is for the Program Compatibility Assistant. It appears to be crashing due to an issue in compatibility mode. Just to confirm, which version of Windows do you have set for compatibility mode?
Arrenai 🐱
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Hi @EA_Arrenai,
Thanks for getting back to me. I ran it in Vista (Service Pack 2). The other options are Windows 8, Windows 7, and Windows XP (Service Pack 3).
EA Staff (Retired)Hey there, @Hilarious30. Thanks for the update!
While Vista should work alright, could you give compatibility to Windows XP (SP3) a try to see if that improves performance?
Arrenai 🐱
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