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Jozo7O's avatar
Jozo7O
Rising Novice
7 years ago

The Sims 2 ultimate collection origin keeps crashing (Windows 10) FEB 2018

Recently I have been wanting to play Sims 2, I managed to get it working few months back and tried to come back to it however it keeps constantly crashing, sometimes it crashes during the loading scr...
EA_Mai's avatar
EA_Mai
Icon for EA Staff rankEA Staff
7 years ago

Hi,

Great to see you are still interested in The Sims 2! Let me try to help with this 🙂

@Jozo7O was the game running without issues in that computer in the past?

@TarixSim @Jozo7O, could you please give us more technical information about your computer? A dxdiag would be very helpful. You can find instructions on how to get a dxdiag here, and you can attach it to your answer.

That might give us more information about the problem as well 🙂

Thanks!

-Mai

ZeroFish122's avatar
ZeroFish122
5 years ago

Had an ACCESS_EXCEPTION when igo32.dll OriginIGOUpdate_impl() tried to invoke memmove().

Origin In Game Overlay is causing problems too. If anybody else is having crashing issues. Check Documents\EA Games\The Sims™ 2 Ultimate Collection\Logs\Sims2Exception yyyy.mm.dd hh.MM.ss.txt (the name of the file may be slightly different). If your exception code (line 2) is "0xC0000005 (-1073741819) ACCESS_VIOLATION." 

  1. head to Origin
  2. Click "My Game Library"
  3. Right click on The Sims 2
  4. Click "Game Properties"
  5. Untick "Enable Origin In Game for The Sims 2..."

You can find an example of the log output for this exception here: https://pastebin.com/Ca1SARq5

Fish

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