EA StaffHi @niback1992,
Welcome to the forums! Let me try to help 🙂
First thing I would try is repairing the game through Origin. Just right click on the game and select the Repair option, Origin will do all the hard work 😉
If that doesn't work, have you already tried to give compatibility mode a try?:
Click on the Compatibility tab.
You can check the box under Compatibility mode and choose your preferred version of Windows from the pull-down menu. Select to run the game in compatibility mode with Windows XP Service Pack 3.
I would also recommend checking the box beside “Run this program as an administrator.”
Click Apply to save your changes and then try launching your game again.
As Windows, and the hardware it runs on, has changed over time since the original launch of many of our games, unfortunately older games won't always run properly for you in compatibility mode under Windows 10, but it's worth trying!
Let us know if this helps, or if you have any questions!
-Mai
Hello, I have just come across this issue today and did all that you suggested but I still get the message that the games has crashed. I havent changed anything in my computer settings etc and had not played a little while so unsure as to why this is not working now. I even tried to repair game and update it with no luck.
@BubsBunny92 , this sometimes happens with all games. However, I'd like for you to try the following as some times the game can't find what's its looking for and this is an easy fix.
Locate your Sims 2 folder (found Documents > EA Games > Sims 2). If you play Sims 3 and/or 4, there will be another folder called "Electronic Arts". Please ignore this folder. Move your Sims 2 folder to your Desktop. Do not copy and paste this folder or create a shortcut. Actually move the folder to the Desktop. This will reset the game to a vanilla state with no saved games, CC or mods present. Those will be safe on your Desktop for now. Start up the game to allow for a new folder to generate. If the game starts up ok, then play for about an hour or so to insure that no other issues are present at this time. You can save if you wish.
Please let me know if this solves this issue for you and if you need help to transfer your saves, CC and mods back into the game.
Thanks for your help, really appreciate it. However this has not worked. I have no idea what has happened. I even completely uninstalled then re-installed as I originally had this through Origin but still no luck. It just keeps crashing. I've looked up a number of ways to try to fix but no luck as yet.
@BubsBunny92 , did you apply Graphics Rule Maker so that the game recognizes your graphics card? That is usually what causes the game to crash. You didn't say exactly what you had tried to get the game to run except uninstalling and reinstalling the game. 🙂
