I've contacted technical support about this issue months ago and never got a response or a solution. I tried the other suggestions what to do when a game won't launch and instead takes you right back to origin and that didn't work.
@musicvibezz Please go to Documents\EA Games\The Sims 2 Ultimate Collection\ and delete Groups.cache and Accessory.cache files, then try launching the game.
Let me know if that fixes it.
@musicvibezz Please go to Documents\EA Games\The Sims 2 Ultimate Collection\ and delete Groups.cache and Accessory.cache files, then try launching the game.
Let me know if that fixes it.
It worked! Thank you so much!
This is not working for me... it just won't start.... any other ideas?
@peninah42 , what exactly is happening?
Hi @mate54,
I tried to reach the Groups.cache and Accessory.cache files and the folder is empty ☹️ I just have the folder Logs and Teleport and both of them not have the .cache you told earlier.
The game opens and then a error window appears and it close my game. Nothing's writing on this window...
Can you help me?
Thank you so much for your help.
-missGraphx
@mate54 : here a picture of the error window. It's empty.
Heyy! I have the Sims Ultimate collection, I have installed the game via CD, and back then it was linked with the Origin. But I have Windows so I have to use the EA app but unfortunately, the game is not in the library and I cannıt play the game. every time I try to launch the game the ea app pops up and says "You don't have access". I just want to play my game! Hope you guys can help me!
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