Forum Discussion

Rising Novice

2 years ago

The Sims 2 was removed from my Origin account - I want it on the EA App.

Right, so. Years ago, I got the Sims 2 Ultimate Collection when it was free. I played that game CONSTANTLY, it was my favorite, and it migrated through three computers with me up until the point I n...

EA_Cade

The Sims Team

2 years ago

Hi @Goblincore,

That's really odd, I'm not seeing that you've ever had The Sims 2 on the account you're posting with however.

Is it possible you had an account merger performed in the past? That's the only situation I can think of that would remove certain content from an account but even in that scenario it's extremely rare.

gade10110

2 years ago

@EA_Cade Can I get the sims 2 please? I don't know if I received it at the time but now it's not in my account.

Tremayne4260
Hero
2 years ago
@gade10110 , EA Help Support can check your account to see if you owned it prior to the switch from Origin to the EA App. Did you have another account registered with Origin prior to the switch?