If you own a disk version of The Sims Medieval and have tried to register it on Origin or EA App, you might have been greeted with the following error:We're sorry, this code cannot be redeemed here. Please redeem your code at the following site: https://www.thesims3.com/myAccount.html.Unfortunately, the error message points you to the incorrect website, which is used for redeeming The Sims 3 bonus content, and requires 16-digit codes, while The Sims Medieval has a 20-digit code.To register The Sims Medieval and access your digital download, please follow these steps:Visit thesims3.com.Using the Login button on the top left, log in to The Sims 3 website using your EA Account login details. They should be the same as your Origin / EA App login, as this will determine which account the game is registered on.Once logged in, scroll to the bottom of the page and look for the Register a Game button, or visit this link.Enter your Sims Medieval code in the 20-digit field, then click Register.Refresh your Origin / EA App library, and your game should be available for download.If you also own The Sims Medieval: Pirates and Nobles Adventure Pack, it should be redeemable directly on Origin / EA App. The error above only applies to the base game.

Windows 10 user here and original discs owner.I followed your steps and while it did get the game in my EA App, it gave me an error that states: "The Sims Medieval cannot run. The installation is incomplete. Please reinstall and try again."So the troubleshooting began. I reinstalled the game 3x, repaired 3x, uninstalled and reinstalled the EA app all with no luck. I contacted EA support and they had no additional advice other than sending me these two links:https://help.ea.com/en/help/origin/origin/installing-your-game-disc-through-origin-with-a-new-account/https://help.ea.com/en/help/ea/ea-app/game-download-install-load-troubleshoot/So, I tried the first link since the game did appear in the EA app and I happened to notice there was no product key in the properties area like my other Sims games, even though it was entered on thesims3.com.In order for the game to recognize my valid key, I had to install both the base game and the EP discs. My product key then appeared in the EA app.I then had to uninstall the EP, reboot, uninstall the base game and reboot. I then re-installed the game via the EA app. In order for the game to launch for the first time I had to change the compatibility mode to Windows 7. The game then informed me it didn't recognize my graphics card. So I closed the game, and ran Graphics Rule Maker to have the game recognize my card. Then I removed the compatibility mode.After completing all these steps, I am now able to run the game with no issues. I'm assuming if I get a new PC or upgrade from Windows 10 to 11 all I'll have to do is run the Graphics Rule Maker and install via the EA app.Just posting this in case it could help someone else out, or if I need it again in the future.

I followed the steps, restarted EA. The game shows in my installed games, however, the PLAY icon is grayed out. Under the MANAGE icon, it says "Purchase Game", there is nothing in the download manager.

@nopeekiepeekie Thank you for this information. There is still a lot we need to figure out regarding The Sims Medieval and EA App, since some players have reported some issues after switching from Origin, while others haven't had any trouble just installing and playing.

@nopeekiepeekie I get a different error, it says the code is invalid. the game appears in my EA app, but when I hit play it doesn't launch, it says it's an unexpected error on their end...i've repaird it, uninstalled it, re-installed...nothing works...I'm not tech savi so i don't know what to do what you did, any ideas?

@Claumondragas so sorry i missed this originally. your best bet is to try the steps Mate54 gave in the original post. your only other option would be to contact EA.

mate54

Hero+

3 years ago

The Sims Medieval - Registering the game on Origin/EA App

If you own a disk version of The Sims Medieval and have tried to register it on Origin or EA App, you might have been greeted with the following error:

We're sorry, this code cannot be redeemed here. Please redeem your code at the following site: https://www.thesims3.com/myAccount.html.

Unfortunately, the error message points you to the incorrect website, which is used for redeeming The Sims 3 bonus content, and requires 16-digit codes, while The Sims Medieval has a 20-digit code.

To register The Sims Medieval and access your digital download, please follow these steps:

Visit thesims3.com.
Using the Login button on the top left, log in to The Sims 3 website using your EA Account login details. They should be the same as your Origin / EA App login, as this will determine which account the game is registered on.
Once logged in, scroll to the bottom of the page and look for the Register a Game button, or visit this link.
Enter your Sims Medieval code in the 20-digit field, then click Register.
Refresh your Origin / EA App library, and your game should be available for download.

If you also own The Sims Medieval: Pirates and Nobles Adventure Pack, it should be redeemable directly on Origin / EA App. The error above only applies to the base game.

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The Sims Medieval - Registering the game on Origin/EA App

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