Forum Discussion

fgbad's avatar
fgbad
5 months ago
Solved

The Sims Medieval Refusing to Download on Mac

I'm so fed up. The EA website stated that the game was playable on Mac, but only when it was downloaded onto the EA app, it claimed it could only be run on Windows. I spent half an hour on the live chat being provided "advice" that was irrelevant to my problems, though I followed it all anyway, just to be told this was a consistent problem? After all of that, they refused my refund request, despite the refund guarantee. 

Is there anyway to play this game on Mac? I'm a student, and I don't have money to waste on unplayable games. Thanks for any advice. 

  • Tremayne4260's avatar
    Tremayne4260
    5 months ago

    @fgbad , unless you roll back your OS to Mojave, there is no way to play your game on a Mac running Catalina or higher OS.  You can contact EA Help Support to ask for a refund due to the fact that the game will not run on your Mac. We have asked for EA to update to no longer say it is supported on the Mac OS.

4 Replies

Sort By
  • KobbaLara's avatar
    KobbaLara
    9 days ago
    @cornwille I just bought the game now and had the same problem as op!! Been searching for a solution but no luck. Will ask for a refund.
  • cornwille's avatar
    cornwille
    2 months ago

    omg i wish i saw this before buying it. i was so excited to play it and bought it FOR MAC but it still couldnt even download like you said. i was so confused and thought i bought the wrong version but no i went to the confirmation email and it said pc/mac. what a lie. i am certainly not going all the way back to mojave for one game. 

  • fgbad's avatar
    fgbad
    5 months ago

    Thanks for the help. This was a million times more useful than the 45 minutes I spent on live support. Lets hope they update the website soon, though knowing EA...

  • Tremayne4260's avatar
    Tremayne4260
    Hero
    5 months ago

    @fgbad , unless you roll back your OS to Mojave, there is no way to play your game on a Mac running Catalina or higher OS.  You can contact EA Help Support to ask for a refund due to the fact that the game will not run on your Mac. We have asked for EA to update to no longer say it is supported on the Mac OS.

About The Sims Franchise Discussion

Discuss The Sims Medieval, the original The Sims, and speculate on the future of the franchise, including Project Rene.7,548 PostsLatest Activity: 5 hours ago