Forum Discussion

5 years ago

Solved

The Sims Medieval

I bought The Sims Medieval back in 2/2011 and paid $53.82 for it. I played it and then switched to playing my other Sims games. It stayed in my library until last year and it disappeared. I have writ...

EA_David
5 years ago
@MountainMamaMSB Hey, an Origin Error Report is usually used for troubleshooting launcher-specific issues, rather than something on the account, and in this case it looks like the issue is with the account rather than the local Origin install.

Can you reach out to support directly at https://help.ea.com/en/contact-us/ and detail the issue. From what I can see they should be able to easily verify the content and get it straightened out.

Thank you.

MountainMamaMSB

5 years ago

As usual, EA help is not working. Every time I have gone there it isn't and takes me days to finally find a time when it is. I think they have gotten too big and it's gone to their head. I get the distinct impression they could give a flip about their customers once they've gotten their money.

MountainMamaMSB

5 years ago

What a riot!! Even their Customer Satisfaction site isn't working! Shows they do not want to know if you're satisfied with their products/service or not.

Tremayne4260
Hero
5 years ago
@MountainMamaMSB , your problem is easily correctable and is usually solved by a phone call or email to Customer Support. Was your problem solved? Do you have Sims Medieval back in your Origin account?
Please also remember that many of the EA Customer Service Representatives are working from home due to their offices being closed due to Covid19 and it is taking longer than normal to respond back to you or any of EA's customers.