Re: Softlocked on Pet Store Upgrade Tutorial ("Upgrade Acquired" already checked)

Hello,

I am experiencing a game-breaking bug in The Sims FreePlay involving the Pet Store upgrade tutorial.

The tutorial requires me to purchase an upgrade that I have already acquired. The upgrade is marked as “UPGRADE ACQUIRED,” but the tutorial will not let me interact with anything else or exit the screen.

I cannot continue playing because I am completely stuck in this tutorial. This is happening on my long-standing game account, which contains years of progress and achievements that I do not want to lose.

Could you please advise me on whether there is a way to resolve this issue without losing my existing game progress?

Thank you for your time and assistance.