Forum Discussion

NiteOnCloudNine's avatar
NiteOnCloudNine
Seasoned Newcomer
4 months ago
Solved

Candlelit Fork Restaurant is Broken =(

Hey Sims Freeplay, I'm sad to report I am unable to use the Candlelit Fork Restaurant for its intended purpose. Multiple Sims are unable to dine at the same table - and some tables are completely un...
  • minicha-em's avatar
    minicha-em
    4 months ago

    This forum is provided by EA but is designed as Player helping Player, in this case we can not do much for you

    also difficult when you use strictly numerical dates on an international forum

    95% of the world have the month in the middle D/M/Y or Y/M/D, day first if it is D/M

    hard to know if you are in the minority 5% and refering to October or if you had this issue since January

    for international sites, please, write out the month in letters to avoid confusion

    also this is a world wide open forum

    any personal information should be left out, like name, phone number, location, address, email, bank number or social security number


    Contact support: Get there in game: green ... button at the bottom of the screen; info > online support
    Or use the web https://help.ea.com/en/help-top-issues/?product=the-sims-freeplay
    Or contact support via FB or Twitter, links are at the bottom of the page

minicha-em's avatar
minicha-em
Hero+
4 months ago

This forum is provided by EA but is designed as Player helping Player, in this case we can not do much for you

also difficult when you use strictly numerical dates on an international forum

95% of the world have the month in the middle D/M/Y or Y/M/D, day first if it is D/M

hard to know if you are in the minority 5% and refering to October or if you had this issue since January

for international sites, please, write out the month in letters to avoid confusion

also this is a world wide open forum

any personal information should be left out, like name, phone number, location, address, email, bank number or social security number


Contact support: Get there in game: green ... button at the bottom of the screen; info > online support
Or use the web https://help.ea.com/en/help-top-issues/?product=the-sims-freeplay
Or contact support via FB or Twitter, links are at the bottom of the page

NiteOnCloudNine's avatar
NiteOnCloudNine
Seasoned Newcomer
4 months ago

I did exactly as was advised by the "EA Help" Section provided in The Sims Freeplay game itself. Not my fault that they are misdirecting and misleading players to a forum where we are unable to receive direct resolutions from EA. I have filed a complaint with EA on bbb.org - originating it to Corporate Headquarters in Redwood, CA, USA. 

I recommend you pass along this info so that other players don't have similar confusion since it is difficult to know where to direct questions and concerns. Maybe they should change the title to "EA Player Help" or similar to that.

Also, I posted a nickname/screen name. Just like NiteOnCloudNine - my username in EA - it is not any identifying information.

I attached a screenshot for reference.

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