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This forum is provided by EA but is designed as Player helping Player, in this case we can not do much for you based on the information you chose to provide
What work, what kind of device (make and model), what connection (WIFI, 4G, 5G etc) would be helpful, be sure to mention those things to support
Contact support: Get there in game: green ... button at the bottom of the screen; info > online support
Or use the web https://help.ea.com/en/help-top-issues/?product=the-sims-freeplay
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