Can't Download Saved Data
Since yesterday I've been trying to download my saved data but it keeps bringing me back to the same download screen ! I don't want to miss any updates or events . I also don't want to start all over ...
Forum Discussion
EA_Mai
EA Staff
EA StaffHi @AshWaughx @Reesh5277,
I'm sorry to read you are having issues to continue your game... Could you try to make the download using another internet connection? And if possible, through Wi-Fi?
Let us know if that helps! 🙂
-Mai
I've tried on two different wi-fi connections and on 4G. I'm devastated because ive had this game for three years now and progressed so far to have lost everything
- Exactly ! Like I want to cry it's so weird waking up and not feeding my sims 😩 & im probably missing events
- EA_Mai
Hi @Reesh5277 @AshWaughx,
Do you have your game connected to Facebook? If so, could you try to log out, close the app, restart your device and log in again with your Facebook account? Then try to download the data from the cloud again.
If you don't have the game connected to Facebook or it doesn't work, could you please make sure you have enough space in your device to download the data?
Thanks,
Mai
- I've saved my game through both Facebook and game centre, I've tried to download having logged in and out of both, I've reinstalled both apps, I've rebooted my phone to try and fix the problem and tried to download the game on a different device. No matter what I try I cannot download my save data.
