For about a year I've been trying to submit various tickets to the Firemonkeys team but the form just reloads to the top of the page with my information still there.
There is no indication that anything is missing on the form. I have tried from my phone, PC and Mac (various web browsers on all three).
How do I get in touch with the support team?
Have you cleared cache and reloaded the page?
Have you logged out and back in?
Which browsers have you tried? Personally I use Edge as Safari and Chrome does not work for me
Have you tried Twitter? (link at the bottom of the page)
This is all I can advice you as this is not my area of knowledge
@EA_Cade do you have any other suggestions?
Hi and thank you for your reply,
Yes, I have cleared my cache and reloaded. I have also used browsers that I have never used for this webpage before.
I have logged out and back in several times. I have also tried submitting a ticket without logging in.
I have used:
Edge, Chrome and Firefox on PC,
Chrome and Safari on Mac,
Chrome, Google and Safari on iPhone and iPad
Same behaviour on all - the form scrolls to the top of the page.
HOWEVER, there was a form field for SFP version with a drop list which doesn't contain the current version of the game (the last version in the drop list is 5.46 but my game is 5.64.0) so I left it with the "-" alternative that was already there. Unfortunately the form gave no indication that "-" was not an approved option and that you have to choose something in the drop list.
I chose the latest available option and it worked!
Thank you so much for putting me in the right mindset to solve the issue!
M
Glad you could finally submit your ticket!
Ah, yeeees.
They are slow updating the drop box for versions
As a rule, choose the latest and in the optional comment box, state the correct version and scold them for not keeping the version box updated 😉
