Check mail task not clearing after doing daily reward

Question

Hello,&nbsp;I have had the check mail task for 2 days. During this time I have collected my daily reward at least once, last night. &nbsp;I cannot recall if the collect mail task popped up after I collected the daily rewards the day before, so I am not sure if it failed to clear once or twice. &nbsp;However, last night I was using a public wifi spot when I collected so I’m fairly certain I was not offline when I did this and yet the task did not clear. &nbsp;Please tell me what I should do. Thank you.&nbsp;

minicha-em · Answer

First make sure there is nothing to collect in the areas I have highlighted in the pic below

It is known, or at least was before the Update 101 that the checkmark was still thee even if everything was collected
in that case, contact support

This forum is provided by EA but is designed as Player helping Player, in this case we can not do much for you
Contact support: Get there in game: green ... button at the bottom of the screen; info &gt; online supportOr use the web https://help.ea.com/en/help-top-issues/?product=the-sims-freeplayOr contact support via FB or Twitter, links are at the bottom of the page

92459701de2f434 · Answer

It’s been a month and my mailbox won’t clear. I have checked all the daily tasks and I still get icon there is mail in my mailbox. Anyone have this issue?

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Check mail task not clearing after doing daily reward

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