Error 5002
it said click the customer link and it sing me out
Admin note: Reduced font size for lisibility
Forum Discussion
Hi @firebeastXD,
I'm not quite sure what link you are referring to. Was it on Firemonkeys support site or when trying to log into the game?
Regarding the Server Error 5002, please see below:
Our teams update games as often as possible to accommodate these errors, however we are not able to give approximate timelines for specific devices to be supported for various titles, due to the vast number of models available on the market and firmware versions associated with those devices, depending on your carrier.
An error with the 5002 error code indicates that unfortunately the resolution of your device is not currently supported for the game you are attempting to play.
This can be most common if your device has had a firmware update, usually caused by UI changes that the manufacturer/carrier may include at their discretion. This is why although your current resolution is not supported, the device itself may be supported by the game for other standard resolutions, so the Play Store will not be able to provide a notification to you to let you know that the app is incompatible with your device's current settings
(Source)
Let us know if we can help further.
