Forum Discussion
bb6259c1f4427c79
1 year agoNew Rookie
I had to take photos with my phone because regular screen shots are too large.
minicha-em
1 year agoHero+
none of your pictures, in the original post and the reply seem to show the area you are having an issue with
namely the basement
those all look like ground level screen grabs
This forum is provided by EA but is designed as Player helping Player, in this case we can not do much for you
Contact support: Get there in game: green ... button at the bottom of the screen; info > online support
Or use the web https://help.ea.com/en/help-top-issues/?product=the-sims-freeplay
Or contact support via FB or Twitter, links are at the bottom of the page