Dear E.A HQ & @Henalexandre
I really hope your reading this cause what i'm about to show you will probably get you thinking about your support team.
https://help.firemonkeys.com.au/hc/en-us/requests
The reason I'm posting this time and again is cause for some reason your support team seems to be closing tickets without even giving us an intimation. Intimation ok fine not an issue. But when you show the Monkeys a recorded video I don't think they seem to hear you out. I don't even think they look at the screenshots or the video cause the next reply from them will be something on the basis of the below example.
[Post edit by Admin]
EA Staff (Retired)Hey @LA1-naliot,
While I understand your frustration, I've been forced to remove content from your previous post. Please refrain from posting your conversations with FireMonkeys directly here especially as your interactions contains the names & details of these agents. Feel free to voice your frustration if need be or ask our players or heroes for help with your query.
Thank you for your cooperation on this,
Roger.
@EA_Roger Hey Roger,
I Actually have read your terms and agreements and knew you'll would remove the post. But I felt I needed to post that cause Since July all I wanted was a refund and have not got that.
Apart from which I've paid for something and requested a refund for two orders in two different tickets, one of which was just closed down... no reply, no intimation, no nothing.
Don't you think something should be done about the support.
As you would have read through, I had asked for a refund of my ORDERS cause so much time had passed and All I seemed to receive was gold that I had lost in the series or by playing the time trials.
The rest of the issues weren't even resolved. Now imagine if you pay for a service should you not get the expected outcome of that service?
I worked with Wipro support in a process called HP,
I worked with Dell Customer support,
I recently worked for Condeco Software as a service desk support agent and trust me I literally used to raise concerns with the management if we gave support like i've received cause it's not justified. Heck i've even come to shouting at an agents on the floor in front of the management because he was making an unprofessional sale(unprofessional behaviour from me, I know). But is it not a right for people to get what they deserve rather than their cash being wasted with them not getting any benefits of it... any whatsoever!!
Cómo puedo solucionar el error de contactar al servicio de atención al cliente que no me deja entrar al juego en los sims freeplay?
