Firemonkeys Support

Hey @LA1-naliot,

While I understand your frustration, I've been forced to remove content from your previous post. Please refrain from posting your conversations with FireMonkeys directly here especially as your interactions contains the names & details of these agents. Feel free to voice your frustration if need be or ask our players or heroes for help with your query.

Thank you for your cooperation on this,

Roger.

Dear E.A HQ & @Henalexandre

I really hope your reading this cause what i'm about to show you will probably get you thinking about your support team.
https://help.firemonkeys.com.au/hc/en-us/requests

The reason I'm posting this time and again is cause for some reason your support team seems to be closing tickets without even giving us an intimation. Intimation ok fine not an issue. But when you show the Monkeys a recorded video I don't think they seem to hear you out. I don't even think they look at the screenshots or the video cause the next reply from them will be something on the basis of the below example.

[Post edit by Admin]

I have had the same thing happen multiple times.  I tried to isolate it to a specific issue(specific screen, or action, etc) as well as with a specific list of what I was doing at the time.  I submitted multiple tickets to the Support Process, and broke it down for each of the scenarios I could continue to replicate.  After opening three tickets, the supper team closed them down and would not answer because they said I had multiple tickets submitted revolved around "crashing".  I proved that each of the issues were created differently (as well as pointed out other issues), yet they were too dumb to know how to answer.  Not only did they close the tickets/issues I submitted, they didn't even attempt to answer.  I happen to work for a software company so my submissions were very precise and only involved facts that would help them figure out the bug, but Firemonkeys only seems to hire un-talented supper people.  I've also spend over $100 on the game to which they will not refund me any of the money or offer me game compensation.  Seems to be a really horrible team there.

I had quite quick support, and they updated their homepage for Sims Freeplay with a bit of info.

I'm bitten by the "Can't add friends from facebook bug".

I had a reply within 48hrs and their website has since been updated to report that they are aware of the issue and are currently working on it.

I suppose it comes down to luck.

And with that, all I can do is wish you luck!

Dave