Product: The Sims Mobile
Platform:Apple iPhone
List the specific devices you play with (e.g. iPhone 6s Plus, Samsung Galaxy S7) iPhone 8 plus
OS Version iOS 12.2
Player ID: (Find your Player ID in Sims Mobile: https://help.ea.com/help/the-sims/the-sims-mobile/find-your-player-id-in-the-sims-mobile ) 16880214
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? I’m not sure other than seeing if the glitch happens on a device at your facility. I tried on two iPhone 8’s and the glitch happened on both.
What do you expect to see? A glitch fix
Connection Type
Please select your region North America
Country United States
Additional feedback Objects are getting stuck it’s been about two days. I logged in and out of the game, turned my phone off and on and it still happened.
Product: The Sims Mobile
Platform:Apple iPhone
List the specific devices you play with (e.g. iPhone 6s Plus, Samsung Galaxy S7) iPhone 8 plus
OS Version iOS 12.2
Player ID: (Find your Player ID in Sims Mobile: https://help.ea.com/help/the-sims/the-sims-mobile/find-your-player-id-in-the-sims-mobile ) 16880214
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? I’m not sure other than seeing if the bug happens on a device in your facility.
What do you expect to see? A bug fix.
Connection Type Mobile
Please select your region North America
Country United States
Additional feedback When I go to put in two specific objects in a sims house The objects get stuck in a place that the object can’t be. specifically when I go to place a rustic fireplace on the wall it gets stuck in the center of the wall in between two rooms. As well as when i go to place a cinema projector tv the tv I will touch to place it on the wall and the tv won’t let me put it there it will appear 5 squares away on the outside of the house and will never let me put it in the house.
When I go to put in two specific objects in a sims house The objects get stuck in a place that the object can’t be. specifically when I go to place a rustic fireplace on the wall it gets stuck in the center of the wall in between two rooms. As well as when i go to place a cinema projector tv the tv I will touch to place it on the wall and the tv won’t let me put it there it will appear 5 squares away on the outside of the house and will never let me put it in the house.
@Ashley2416 could you possibly post a picture showing what you see when this occurs?
Also, I’m really curious about this “rustic fireplace” and “cinema projector tv” because I don’t recognize those item names from The Sims Mobile catalogue or events.
Edit: Hey! A Google search led to me to realize that your items are in The Sims FreePlay! You want to post your bug report over in the FreePlay forum. Good luck!
https://answers.ea.com/t5/The-Sims-FreePlay/bd-p/The-Sims-FreePlay
Would you be able to help me with this I’m new to this website as I only signed up to report this annoying bug and I went to the link you send and it won’t let me submit the report on the FreePlay forum
Eek!! 😬 I don’t play FreePlay, but I can certainly try to help!
It looks like you have two options. You can visit this page (https://answers.ea.com/t5/The-Sims-FreePlay/bd-p/The-Sims-FreePlay) and select New Topic and copy/paste your report that you wrote above. The FreePlay forum doesn’t initially appear to be as organized, so it looks like people post bug reports as they come.
Or you can follow the instructions on this post:
And that post tells you that you can get support by logging in on the Firemonkeys site here:
https://help.firemonkeys.com.au/hc/en-us/requests/new
Hopefully following one or both of those steps is the best path. If not, then I’m sure someone will chime in on this thread soon enough to suggest something else. Good luck 👍🏼
